Settlement will be based on the official result as declared by the relevant governing body of the specified competition, broadcast, or game API. Non-runner no bet. Outright and Group markets may be subject to a Rule 4 (Deduction).
An un-played or postponed match will be treated as a non-runner for settlement purposes unless it is played within 48 hours of the originally scheduled start time.
Bets will be void if the fixture is listed incorrectly.
In the event of a team name change occurring as a result of a team leaving an organisation, joining another organisation, or officially changing their name, all bets will stand.
If a match is played before the scheduled start date/time, then all bets placed after the actual starting time will be void. All bets placed before the actual starting time will stand.
If a match or map is replayed due to a draw, the replayed match or map will be treated as a separate entity. In the event of a match or map starting but not being completed, then all bets will be void unless after the start of the match a player is disqualified, in which case the player/team progressing to the next round or being awarded the victory by the governing body of the specified competition, broadcast or game API will be deemed the winner for settlement purposes.
If a player / team is given a walkover on at least one map before the match starts, all bets will be void.
If a team receives a map advantage in accordance with specific tournament format and rules, the team in receipt of the map, will be considered the map winner for settlement purposes.
If a match or map is replayed due to a disconnection or non-player related technical problem, pre-game bets will stand on the replayed match or map in accordance with the official result. All In-Play bets on the affected match or map will be void unless the outcome is already determined, and the replayed match or map will be treated as a separate entity.
Match Markets - Bets are void if the statutory number of maps are changed or differ from those offered for betting purposes. In the event of a fixture starting but not being completed, bets will be void unless the outcome is already determined.
If a match is won by a team surrendering, the match will be deemed as completed and all bets will stand.
Please do not hesitate to contact our support team via live chat or email us
at firstname.lastname@example.org for
further questions. We will be more than happy to help you!